Refund Policy

Return

We do not accept the return of consumer goods for safety and hygiene reasons. If for any reason you are not satisfied with your purchase, please contact our support team at customer@itsitchy.com. This is due to the fact that all ITCHY products are consumable goods, following the strict regulation standard set in the EU regarding consumable cosmetic products - we cannot accept any returns. 

To be eligible for a refund, you can contact us at customer@itsitchy.com. If your case is accepted, we will proceed with the refund within 2 weeks. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer@itsitchy.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to contact us at customer@itsitchy.com as soon as possible. We will make sure to make your order right.